Free Delivery on orders above Rs. 3999 7 Days Return / Refund / Exchange Free Delivery on orders above Rs. 3999 7 Days Return / Refund / Exchange

Terms & Conditions

Welcome to Bin Humayl. By accessing or using our website, making a purchase, or creating an account, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.


1. General Information

These Terms & Conditions govern your use of our website and the purchase of products from Bin Humayl. Throughout these terms, “we,” “us,” “our,” or “the Company” refers to Bin Humayl. “You” or “Customer” refers to the user or purchaser of our products.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.


2. Eligibility & Account Registration

Age Restriction

You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you are of legal age to purchase fragrance products in your jurisdiction.

Account Responsibility

When you create an account with us, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorised use of your account

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.


3. Products & Pricing

Product Descriptions

We strive to display our perfumes, fragrances, and packaging as accurately as possible. However, we cannot guarantee that your screen’s display of colours, scents (as described in notes), or packaging will be completely accurate. All products are subject to availability, and we reserve the right to discontinue any product at any time.

Pricing

All prices are listed in [PKR] and do not include shipping charges or applicable taxes (VAT, sales tax, etc.) unless otherwise stated. Prices may change without notice, but such changes will not affect orders already confirmed.

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or an error in pricing information, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price, even after order confirmation or payment.


4. Orders & Payment

Order Acceptance

After placing an order, you will receive an email confirmation acknowledging receipt. This does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to:

  • Product unavailability
  • Payment verification issues
  • Pricing errors
  • Suspected fraudulent activity
  • Shipping restrictions

Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard)
  • Debit Cards
  • Direct Bank Transfers
  • COD
Payment Security

All payments are processed through secure, PCI-compliant payment gateways. We do not store your full credit card information on our servers.


5. Shipping & Delivery

Shipping Policy

We ship to [list countries/regions you ship to]. Shipping costs and estimated delivery times are calculated at checkout based on your location and shipping method.

Delivery Timeframes

Estimated delivery times are provided as guidelines only and are not guaranteed. We are not responsible for delays caused by:

  • Customs clearance processes
  • Weather conditions
  • Carrier delays
  • An incorrect shipping address was provided by the customer
  • Public holidays or unforeseen circumstances
Risk of Loss

Once your order is handed over to the shipping carrier, the risk of loss and title for the products passes to you. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

International Orders (if applicable)

For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country. We are not responsible for delays due to customs clearance.


6. Returns & Refunds

Return Policy

Due to the nature of fragrance products, we accept returns only under the following conditions:

  • Unopened & Unused: Returns accepted within 7 days of delivery for unopened, unused products in original packaging
  • Damaged or Defective: If your product arrives damaged or defective, contact us within 24 hours of delivery with video & photos evidence
  • Wrong Item: If you received the wrong product, we will arrange for a return and send the correct item at no additional cost
Non-Returnable Items

The following items cannot be returned:

  • Opened or used perfume bottles (hygiene reasons)
  • Sale or clearance items (final sale)
  • Surprised Gifts & cards
  • Sample sizes or discovery sets (if used)
Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds will be processed within 15 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to damage, defect, or our error. We recommend using a trackable shipping service and purchasing shipping insurance.


7. Product Reviews & User Content

Reviews and Ratings

By submitting a product review, rating, or uploading images to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display your content on our website and marketing materials.

Content Guidelines

You agree not to submit content that:

  • Is false, misleading, or inaccurate
  • Infringes on any third-party rights (copyright, trademark, privacy)
  • Contains offensive, abusive, or inappropriate language
  • Contains promotional content or spam
  • Contains personal contact information (phone, email, address)

We reserve the right to remove or edit any reviews or user content at our discretion.


8. Prohibited Uses

You are prohibited from using our website for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. Prohibited uses include, but are not limited to:

  • Violating any local, state, federal, or international laws
  • Infringing upon our intellectual property rights or those of others
  • Harassing, abusing, or harming others
  • Uploading viruses or malicious code
  • Collecting personal information of others without consent
  • Interfering with website security features
  • Attempting to reverse engineer any part of our website

We reserve the right to terminate your use of the website for violating any prohibited uses.


9. Intellectual Property

All content on this website, including but not limited to:

  • Text, graphics, logos, images, and product photography
  • Fragrance names, descriptions, and notes
  • Website design, layout, and code
  • Trademarks, service marks, and trade dress

is the exclusive property of Bin Humayl or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.


10. Limitation of Liability

To the maximum extent permitted by law, Bin Humayl shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or data
  • Loss of goodwill or reputation
  • Physical reactions to fragrance products (allergies, sensitivities)
  • Damages resulting from unauthorised access to your account

Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the specific product giving rise to the claim.

⚠️ Allergy Disclaimer: Perfume products contain fragrance oils and ingredients that may cause allergic reactions in sensitive individuals. We recommend testing on a small area of skin before full application. Consult a physician if you have known fragrance allergies.

 

11. Indemnification

You agree to indemnify, defend, and hold harmless Bin Humayl, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms & Conditions
  • Your use of our website or products
  • Your violation of any third-party rights
  • Any content you submit to our website

12. Governing Law & Dispute Resolution

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.

Dispute Resolution

Any dispute arising from or relating to these Terms & Conditions or your purchase shall first be attempted to be resolved through informal negotiation. If unresolved, the dispute shall be submitted to binding arbitration in Pakistan in accordance with the rules of [Arbitration Association].

Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in any class action or representative proceeding.


13. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, hurricanes)
  • Pandemics, epidemics, or public health emergencies
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Supplier or carrier failures
  • Cyber attacks or system failures

14. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.


15. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and Bin Humayl regarding your use of our website and purchase of products.


By using our website and making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.